{"id":173371,"date":"2020-02-06T00:00:00","date_gmt":"2020-02-05T22:00:00","guid":{"rendered":"http:\/\/south.euneighbours.eu\/publication\/document-infographique-de-medreg-procedures-de-traitement-des-plaintes-et-reglement-des-differends-disponibles-pour-les-consommateurs-de-lenergie\/"},"modified":"2022-07-08T14:18:33","modified_gmt":"2022-07-08T11:18:33","slug":"document-infographique-de-medreg-procedures-de-traitement-des","status":"publish","type":"publication","link":"https:\/\/www.eumedbridge.eu\/fr\/publication\/document-infographique-de-medreg-procedures-de-traitement-des\/","title":{"rendered":"Document infographique de MEDREG \u2013 Proc\u00e9dures de traitement des plaintes et r\u00e8glement des diff\u00e9rends disponibles pour les consommateurs de l\u2019\u00e9nergie"},"content":{"rendered":"<p><span><span><span><span><span>Ce document infographique est bas\u00e9 sur un rapport \u00e9labor\u00e9 en 2018 par MEDREG et le Conseil de Direction de la Communaut\u00e9 de l\u2019Energie (ECRB) qui a identifi\u00e9 les proc\u00e9dures de traitement des plaintes et r\u00e8glement des diff\u00e9rends disponibles sur le march\u00e9 de l\u2019\u00e9nergie pour les particuliers.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p><span><span><span><span><span>Il fournit un \u00e9tat des lieux de ces proc\u00e9dures dans diff\u00e9rents pays de la r\u00e9gion M\u00e9diterran\u00e9enne et des Balkans\u00a0; il partage les bonnes pratiques et offre des recommandations pour la mise en \u0153uvre de crit\u00e8res minimum pour garantir aux particuliers un acc\u00e8s \u00e0 la justice.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p><span><span><span><span><span>Ce document se base sur les informations fournies par les r\u00e9gulateurs de l\u2019\u00e9nergie des Balkans et de la r\u00e9gion m\u00e9diterran\u00e9enne pour offrir une analyse comparative des diff\u00e9rents aspects de la protection du consommateur appliqu\u00e9s dans ces deux r\u00e9gions.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p><span><span><span><span><span>Le but de cet aper\u00e7u est de tirer profit des meilleures exp\u00e9riences qui peuvent \u00eatre adopt\u00e9es par d\u2019autres pays et de renforcer et am\u00e9liorer l\u2019impact des fonctions de traitement des plaintes et r\u00e8glement des diff\u00e9rends.<\/span><\/span><\/span><\/span><\/span><\/p>\n","protected":false},"featured_media":127507,"parent":0,"template":"","publication_category":[],"country":[1946,1947,2124,1952],"special_action":[],"custom_tag":[1884],"class_list":["post-173371","publication","type-publication","status-publish","has-post-thumbnail","hentry","country-algerie","country-egypte","country-jordanie","country-palestine-fr","custom_tag-environnement-et-changement-climatique"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Document infographique de MEDREG \u2013 Proc\u00e9dures de traitement des plaintes et r\u00e8glement des diff\u00e9rends disponibles pour les consommateurs de l\u2019\u00e9nergie - Voisins de l&#039;UE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eumedbridge.eu\/fr\/publication\/document-infographique-de-medreg-procedures-de-traitement-des\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Document infographique de MEDREG \u2013 Proc\u00e9dures de traitement des plaintes et r\u00e8glement des diff\u00e9rends disponibles pour les consommateurs de l\u2019\u00e9nergie - Voisins de l&#039;UE\" \/>\n<meta property=\"og:description\" content=\"Ce document infographique est bas\u00e9 sur un rapport \u00e9labor\u00e9 en 2018 par MEDREG et le Conseil de Direction de la Communaut\u00e9 de l\u2019Energie (ECRB) qui a identifi\u00e9 les proc\u00e9dures de traitement des plaintes et r\u00e8glement des diff\u00e9rends disponibles sur le march\u00e9 de l\u2019\u00e9nergie pour les particuliers. 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